Legal

Refund policy

Last updated: 15 September 2026

We want you to keep StoryMoon because your child loves the books, not because leaving is hard. This is how refunds work.

1. 14 days, full refund

If no book has been generated in your current billing period, ask within 14 days of the payment and we refund that period in full. No questions, no forms — one email.

2. After a book has been generated

Making a book costs us real money the moment it is generated: the illustrations, the song and the checks are all done for your child specifically. Once a book has been generated in a period, we therefore do not refund that period automatically. If you feel a refund is fair — the book never reached you, the service failed on our side, a charge you did not expect — write to us and we will refund pro-rata for the unused part of the period, at our discretion, and always where the law requires it.

3. If something is wrong with a book

A page with a drawing mistake, a song with the name mispronounced, a film that is out of sync: tell us and we fix it first, free and usually within a day. If we cannot fix it to your satisfaction, we refund the period in which that book was made.

4. Cancelling is not the same as a refund

Cancelling stops future charges and keeps your access until the end of the paid period. It does not by itself refund the current period; use the rules above for that.

5. How to ask

Email support@storymoon.com from the address on your account and say which payment you mean. Refunds go back to the original payment method through Lemon Squeezy, our payment partner, and usually appear within 5–10 business days depending on your bank.

6. Your statutory rights

Nothing here limits the rights you have as a consumer under the law of your country of residence, including the EU right of withdrawal for digital services that have not yet started.

Questions about refunds: support@storymoon.com.